- I'm a product detail. I'm a great place to add more information about your product such as sizing, material, care and cleaning instructions. This is also a great space to write what makes this product special and how your customers can benefit from this item.
- I’m a Return and Refund policy. I’m a great place to let your customers know what to do in case they are dissatisfied with their purchase. Having a straightforward refund or exchange policy is a great way to build trust and reassure your customers that they can buy with confidence.
- I'm a shipping policy. I'm a great place to add more information about your shipping methods, packaging and cost. Providing straightforward information about your shipping policy is a great way to build trust and reassure your customers that they can buy from you with confidence.
Shipping rates are calculated in real time according to live USPS rates on your check out page.
To get a quote on shipping, add the items you are intrested in to your cart and go to the checkout page. Pick your shipping option to see live rates.
If you have questions or need more information please contact us prior to placing your order.
Shipping Schedule and policies:
We ship all live plants USPS Priority & Express Priority mail (your choice at checkout).
All live plants will ship Monday through Wednesday to lessen the possibility they will sit with the carrier over the weekend.
You may request a different shipping option or Thursday through Saturday shipping in the notes section of the checkout page and we will accommodate when possible. Please note that our live arrival guarantee only stands for the shipping methods listed above and we do not warrant live plants that have had shipping altered from our standard method unless we state otherwise in writing.
We will delay shipments including live plants for as long as necessary when temperatures in the departing zip code or arrival zip code are below 25 degrees F, or above 95 degrees F. We have 72 hour heat packs available in our extras menu for $2.00. If you choose to have your live plant shipped in temperatures below 40 degrees F and do not add a heat pack to your order, we do not guarantee live arrival.
Dry goods, including Pars Terrae Mix and glass and ceramic vessels ship insured, USPS Priority & Express Priority (your choice at check out) Monday through Friday year round.
All orders will ship the day we receive your order according to the schedule above when received before 4:00pm. All orders received after 4:00pm will ship the following day according to the schedule above.
If your order consists of live plants and dry goods, we will ship your order on the earliest possible day all items can go out together (even if they are in separate boxes) according to the schedule above. If you wish to have items shipped separately (according to the schedule above), and as quickly as possible, please leave a note on the check out page.
All shipping schedules exclude government holidays and mailing service closures. If your order is scheduled to go out on the same day as a holiday or closure we will reschedule it for the next possible shipping day according to the schedule above.
If you are returning an item and we have agreed to pay for return shipping you must use the shipping label we send you. PA Orchid Exchange will not reimburse return shipping charges to you via payment in any form unless stated in writing.
We are not in the business of profiting on shipping costs. We do however use the fastest services available and always insure our packages. We connect to USPS for realtime shipping rates to your zip code. We will always group your items together when possible to save you money on shipping. If you have 2 or more items in your cart and you are getting a higher than expected shipping rate, please contact us prior to placing your order to see if we can group items for a lower price.
Due to anticipated significant delays in shipping with USPS during the holidays, we will suspend all shipping beginning December 12th, 2018 and will resume shipping January 14th, 2019. If you place an order during this time frame, your order will be shipped the week of January 14th. You can request to have your order shipped sooner, between the dates above if you wish, but it will be at the buyers risk. PA Orchid Exchange will not be held responsible for delays in arrival and will not guarantee "live arrival" on any plants shipped during this period that exceed the expected arrival date given when the shipping label is created. Please reach out with any questions, or to request your order to be shipped prior to January 14th.